Etech is definitely an omnichannel client engagement alternatives supplier for some of the globe’s foremost and most revered brand names. The encounter Etech has acquired throughout a wide range of small business verticals enables us to continuously deliver Fantastic, own shopper ordeals.

knowledge dealing with dispersed teams throughout distinctive areas and time zones in the culturally varied environment. 

choose inbound or make outbound phone calls to consumers with the target of talking about non- gross sales relevant problems.

Conducting Business Examination to be aware of business processes needed to be certain finish-to-conclude delivery of meant project success. 

the opportunity to multi-activity answering quite a few chats/phone calls and navigating effortlessly concerning both of those mediums.

interaction (published and verbal): Strives to talk each English and Spanish, and generate Evidently and succinctly in many different options; could get messages throughout to obtain the desired impact. Strives for shut-loop interaction by proactively anticipating “another issue”.  

Assistant Trainer, it really is your accountability to maintain trainees coming back by way of many strategies together with guaranteeing paychecks are exact, developing a link from working day 1, and equipping them with the needed skills to outclass their peers! 

Ability to give complete consideration to what other people are declaring and to actively glance for tactics that will help persons  

Managing check here a remote or hybrid workforce is usually demanding, but with the proper strategies, it could be successful! Within this episode of rapid Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable tips on how to efficiently direct hybrid or remote groups—from environment distinct targets to fostering strong conversation.

Proactively develop action strategies or give tips to This system on efficient means to obtain plan adherence.

Be open up and aware of constant coaching, choose an active function in functionality scheduling and target environment.

an average day consists of building and answering inbound and outbound calls, sustaining account documentation, and developing a good rapport with our consumer base.

working experience Operating as Component of a collaborative crew - we get the job done collectively to be certain prospects can use our products and services without any trouble and superb knowledge is offered during each and every conversation.

buyer interactions and supply actionable insights to spice up staff general performance, boost profitability & boost buyer practical experience.